Wanting a working product in exchange for your hard earned money isn’t exactly childish entitlement.
From the Focus investor website,
“For its 2019/20 fiscal year, Focus Home Interactive posted revenues of €142.8 million, an increase of 13% in comparison with 2018/19. “
142.8 million but can’t put out a remotely working game at release, just let that sink in. This isn’t a boo hoo they’re working so hard situation, they could have easily invested the money necessary to properly finish the project on time and to an acceptable standard, but they didn’t, and they took your money without a second thought.
If you bought anything else at all and it was this broken you would take it immediately back to the store for your money back, why should a digital game be any different.
Let’s consider a hypothetical situation based on something at an equivalent value, a steak dinner at £35
If you went to a restaurant and the waiter brought you fries and peppercorn sauce but when you asked where your steak was said;
“we’re very sorry but the chiefs working really hard on getting that steak to you”
would you not ask the waiter where your food was pretty regularly?
Would not expect to be updated on the status of your meal?
Or even be offered a free round of drinks or dessert on the house as a gesture of good will?
How long would you wait for some basic customer service?
15 days still no Steak.
They’ve got their 142.8 million euro a year and you’ve got a completely unusable game.