Since the in-game bug report functionality does not appear to work at the moment, I am instead posting the bug report here. Please let me know in case there's any alternative location I can use to report issues like this and I'll be happy to report this there again.

When trying to submit a bug report via the in-game bug reporting tool, submitting the bug reports yields the error message: "Error submitting feedback! Please try again." This message appears regardless of how many times submitting the feedback is submitted again.

Checking the Insurgency.log file, I can see the following log entries every time I attempt to submit a bug report:

[2021.04.24-11.45.02:277][733]LogSlackFeedback: Submitting feedback...
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980: request has been successfully processed. URL: https://v9q06pmtjl.execute-api.us-east-1.amazonaws.com/prod/SlackSubmitGameFeedback, HTTP code: 502, content length: 36, actual payload size: 36, elapsed: 1.15s
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header Content-Type: application/json
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header Content-Length: 36
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header Connection: keep-alive
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header Date: Sat, 24 Apr 2021 11:45:03 GMT
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header x-amzn-RequestId: d7850486-f3f8-4417-8b8b-8bc5c5564b94
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header x-amzn-ErrorType: InternalServerErrorException
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header x-amz-apigw-id: eSWtzFRyoAMFbFA=
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header X-Cache: Error from cloudfront
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header Via: 1.1 d8eda9c0624a1440c2abb8a202a3d3bb.cloudfront.net (CloudFront)
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header X-Amz-Cf-Pop: MUC51-C1
[2021.04.24-11.45.03:453][889]LogHttp: Warning: 000001D98D314980 Response Header X-Amz-Cf-Id: uHGjD87koujRQv65DyPwIy270GD8y0Jwjw1R92y2GHd-nl9br98O8g==
[2021.04.24-11.45.03:453][889]LogSlackFeedback: Feedback submitted: success:1

From what I can tell, this log file says that sending the bug report to https://v9q06pmtjl.execute-api.us-east-1.amazonaws.com/prod/SlackSubmitGameFeedback does not work because the web server responds with a HTTP 502 Bad Gateway error.

For your convenience, I captured one of the requests sent by the bug report tool with Fiddler: SlackSubmitGameFeedback.saz

Please note that this error has been present in (and reported for) multiple versions of the CTE already, so in my humble opinion, it should finally receive the fix that it deserves. I would assume that using the in-game bug report tool to report issues makes it a lot easier for users to report all necessary information, as (at least according to the description text) level, location and player details will be included in the bug report automatically.

Steps to reproduce:

  1. Open the bug report tool by clicking on "Submit bug report" in the main menu.
  2. Enter any text (e. g. "This is a test.")
  3. Click on "Submit"
  4. Notice that after a short wait, the message "Error submitting feedback! Please try again." is displays and then disappears after a few seconds
last edited by mezzodrinker