I lost all progress

Season 1 is finished...i lost all progress.
I am level 1 with all faction... Is normal?
I was lvl 38 crons...now i am lvl 1...serious?

So you will not get unique portraits! (joke).
In fact, I had this several times. This is a server error, everything will be restored soon.

it happened to me once, next time i played it all went back to normal