Low Level Fatal Error

Hi everyone,

i write here after been suggested in discord chat.

This is my problem.
i bought the game before it was released.
some days before the release i've played the beta whit no problem.
than, the game was released and after the full download it crashed every single time i've tried to start it. This is the script:
low level fatl error "Unreal engine is exiting due to D3D device being lost. (error: 0x887A0007- reset).
After the release of the first patch, the problem was resolved and i played for 50 hours, with never a problem or a crash.
now steam has downloaded the second patch and the problem is back and nothing works
i've tried to reinstall but nothing changes.
Now the situation is that i can't start the game because every single time it crashes.

Someone can help me?

Hey @Legatius
Sorry to hear about that, we'll do our best to help you out.
Could you check if your drivers are up to date? Also, please send us your DxDiag, so we can investigate what's going on. Thanks!

@jellyfoosh said in Low Level Fatal Error:

iag, so we can investigate what's going on. Thanks!

Hi, thank you.
I check the drivers and they've been recently updated.

I'm not very expert with pc... can you explain me how find the DxDiag ?

Hey @Legatius
Of course! How to get your DxDiag:

  1. Press the keys WINDOWS (bottom left) and R together.
  2. Type Dxdiag and click the button OK from the Run window.
  3. A diagnosis will be executed then. After it's done, click on "Save all information" and save the DxDiag as text file (.txt).