I can't send feedback.

When I try to feedback the game says my acces denied.I tried to start a topic but my topic never let to be posted. My problem is I bought black/blue trackpants, I lost my money but I didn't recieved the item. Later, I bought it again but I have 400 in-game money-lose.I want my money back.

I checked and they posted my post in the feedback section.