Character Model Reset?

Yesterday I spent 2000 credits on my security guy and I log on this morning to see my guy as the default security with no upgrades.. I see that I have my credits back but I cant buy what I had before because it says I already have them. when I close the menu I see my guy with the equipment from before but the second I click something else, he turns back into a default. Is this a bug? if so can you try to fix it or tell me how to fix this?

I have the same situation.