Unable to find game

Hi, i've some trouble with joining game. Insurgency and EAC are allowed by the firewall but impossible to join a game. There is other people with same troubles? there's my log file and a screenshot. Sorry for my poor english. Thanks!

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Log file

According to your log, our backend successfully registered your client and put it into a pool however your client did not respond in time.

This is likely caused by firewall or other security software blocking the game or your ISP.

ok, i think it's my ISP (wich is Free). it's works great using a VPN...